Job Title: Service Manager

Location: Cork, Ireland

Company: Vantage Ireland

About Us: Vantage Ireland, are the PTx Trimble-authorized distributor, providing precision agriculture technology solutions across Ireland. Partnering with Grasstec Group, we offer the full range of Trimbles Ag solutions along with being Irish resellers of Stocks Ag Seeders, and a range of advanced slurry solutions.

Job Description: Due to the continued growth in Vantage Ireland, we are seeking a dynamic Service Manager to join our team. This role combines service management and stock control, ensuring seamless operations and exceptional customer service. This fulltime role is based at the Vantage Ireland Office in Bishopstown, Cork.

Key Responsibilities:

Service Management:

  • Oversee and coordinate daily service, fitting and warranty operations.
  • Lead and manage a team of technical engineers.
  • Be the first of point of contact for support cases, solving as many over the phone/teamviewer where practical before delegating.
  • Allocate tasks and manage workload distribution within the team.
  • Ensure timely and effective resolution of technical issues and service requests.
  • Develop and implement service procedures and policies.
  • Conduct regular team meetings to review support cases.
  • Maintain high levels of customer satisfaction by ensuring quality service delivery.
  • Monitor and report on service performance metrics.

Stock Management:

  • Monitor and manage inventory levels.
  • Coordinate stock orders and deliveries.
  • Perform regular stock audits and maintain accurate records.
  • Implement strategies for efficient stock management.

Qualifications:

  • Proven experience in service management
  • Knowledge & interest in Precision Agriculture essential
  • Strong organizational and multitasking skills
  • Excellent communication and customer service skills
  • Proficiency in inventory management software.
  • Ability to work independently and as part of a team.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with cutting-edge technology.
  • A supportive and innovative work environment.
  • Career growth and development opportunities.

How to Apply: Interested candidates should send their CV and cover letter to info@vantageireland.com with the subject line “Service Manager Application.”

Closing date for applications is Wednesday July 31st.

For more information about Vantage Ireland, visit our website at www.vantageireland.com.